So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Travel Rewards Cards; They kept changing the delivery date. I never received notification and Stubhub wanted to charge me $282. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. That simply means the tickets were not used. In other words, when it can be too late to get a refund. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. see the email we sent you for moredetails. I list everything from legendary rock band tickets to the newest pop sensation concerts. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Is there a way out of this. At this point, I guess to be continued is all I can say. Request and Get a StubHub Refund Right Now. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. That was my first and last sale. We were on the 50 yard line and offered 10 yard line. Hi guys. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. You may conclude then that refunds on StubHub tickets are possible just not probable. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . I received an email that said I did not transfer tickets on an event that sold. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. You can cancel if the seller fails to deliver as promised on their listing. and our Sorry we couldn't be helpful. StubHub's return policy is called the "FanProtect Guarantee". During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. You were confused as you had never received. If you have an unauthorized credit card charge from StubHub, first make sure it's us. The agent had to escalate. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I spoke to them and they said nothing they can do. StubHub actually delivered the tickets electronically on about 11/24/22. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. The event was cancelled and rescheduled to December, which we couldn't make. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. and our I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Unsubscribe easily. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. This failed too. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Doesn't matter that the sales happened close together. MAB, they definitely charged him that. Check out the table below to see the best alternatives to StubHub. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. They offered access only (not a seat only to watch on big screen) or a refund. Called customer support. Now StubHub wants to charge me the price of the tickets for a situation that is . I have a feeling this is not going to turn out good. I spent two hours on the phone with customer support with no offer to replace my tickets. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? FanProtect Guarantee: He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. They are only offering vouchers for future use instead of a cash refund. Copyright 2022 Consumers Unified LLC. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Did you find it helpful? Sellers can cancel most unfulfilled sales at a cost. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. All in, $1300 charged to my bank account for their mistakes. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 24/7 customer support: And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. . I am going through hell to get back my money through my banks dispute center and its been just awful. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Ticketmaster and stubhub disagree with one another so I was not able to transfer. Yes The most common reasons an order might be canceled are: Limits on available quantities. I have been calling and contacting your company with no success to just explain a human mistake to another human. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. I spent almost $1600 on tickets. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. For barcode delivery, some payment will come within 24 h. The tickets were to be sent to [] In more surprising news StubHub is refusing cash refunds for cancelled shows. It is possible to request a refund on a purchased StubHub ticket manually. Am I going to be charged? Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. POINTS & MILES. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. All this is described in their TOCs. Pretty frustrating. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Please do not send original documents as we cannot take responsibility for them. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Call toll-free from the U.S. or Canada, or chat online with support. That stinks. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Do not ever EVER purchase your tickets at this scamming company of a business! If you feel like StubHub cheated you, you could take action against them. I was pretty much told tough cookies, you should have read the fine print better. How do I know I can trust these reviews about StubHub? Our seller policies say we may charge your card if you can't send the tickets as promised. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. What can I do about this? There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. 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